Thank you for shopping with A&A Mini Splits. Please review our shipping policy to understand how orders are processed, shipped, and delivered.

Order Processing Time

Orders placed after 10:00 AM PST (Las Vegas time) will be treated as received on the next business day for processing purposes. Orders are typically processed within 3–5 business days before shipment.

As a licensed sales representative, our products ship directly from manufacturer warehouses located throughout the United States. Once your order is placed, it is transmitted to the nearest available warehouse for processing, handling, and shipment.

Orders placed after 10:00 AM PST will be treated as received on the next business day for processing purposes.

Business days do not include weekends or major U.S. holidays.

Shipping & Delivery Time

Once processed, most in-stock orders are delivered within 5–8 business days, depending on your location and the shipping carrier.

Total estimated delivery time:
Processing (3–5 business days) + Transit (5–8 business days)

Please note:

• Delivery times are estimates and not guaranteed

• Delays may occur due to freight carrier schedules, weather, or high demand

If your order is delayed beyond normal timeframes, we will contact you via email with updates and provide available options, including replacement or cancellation with a full refund if applicable.

Shipping Locations

We offer free shipping within the 48 contiguous United States.

We also ship to Alaska and Hawaii for an additional cost.
Please contact us at sells@aaminisplits.com or 1-888-563-0911 for a shipping quote.

Shipping Carriers & Freight Delivery

Due to the size and weight of HVAC equipment, most orders are shipped via FedEx Freight, UPS Freight, or other LTL (Less-Than-Truckload) freight carriers.

Freight deliveries require:

• A valid physical address (no P.O. boxes)

• A working phone number for delivery scheduling

• Someone available to receive and inspect the shipment

Some shipments may be delivered curbside. Additional services such as liftgate or inside delivery may be available depending on the carrier and location.

Delivery Inspection & Damaged Shipments

IMPORTANT: Please inspect your shipment carefully upon delivery.

If you notice any visible damage:

• Refuse the shipment whenever possible, OR

• Clearly note “Damaged” on the delivery receipt before signing

If damage is discovered after delivery:

• Notify us within 48 hours at sells@aaminisplits.com

Failure to report damage within this timeframe may limit our ability to file a claim.

Please note:
Damage during shipping can affect the performance and warranty of HVAC systems, including mini split air conditioners. Accepting a visibly damaged unit may void manufacturer's warranty coverage.

We strongly encourage customers to refuse any shipment that appears damaged.

Delivery Responsibility

Once a product has been delivered to the address provided, it is considered delivered.

Customers are responsible for:

• Being available at the time of delivery or arranging for an authorized recipient

• Coordinating delivery with all parties at the delivery location

• Providing accurate shipping information

Any shipment accepted at the delivery address will be considered successfully delivered and subject to our return policy.

Order Changes & Cancellations

Orders may be modified or canceled before they are processed and sent to the warehouse.

To request a change or cancellation, please contact us as soon as possible.

Once an order has entered processing or shipped, cancellation is no longer guaranteed and standard return policies will apply.

Delays & Order Issues

While we strive to ensure timely delivery, delays may occur due to:

• Manufacturer backorders

• Freight carrier scheduling

• Weather or natural events

• High seasonal demand

If any delays occur, we will proactively contact you and keep you informed. When applicable, we will offer solutions such as:

• Alternative product options

• Replacement shipments

• Order cancellation with a full refund

Refused or Undeliverable Shipments

If a shipment is refused or returned due to:

• Customer unavailability

• Incorrect address

• Failure to accept delivery

The customer may be responsible for:

• Return shipping costs

• Restocking fees

• Additional carrier charges

These costs may be deducted from any eligible refund.

Contact

If you have any questions about shipping, please contact us:

Phone: 1-888-563-0911
Email: sells@aaminisplits.com

We typically respond within 1–2 business days.